FAQ

MilkRun is run by farmers, chefs, bakers, and makers. We love food. For us, a big part of loving food is knowing the farmers who grow what we eat. We want you to be able to know these people too. So we're building a company where the people who grow food and the people who eat food are as connected as possible.

MilkRun makes getting farm fresh food easy by delivering straight to your door. We offer chef-curated produce and meat boxes with add-ons such as milk, coffee and eggs. As a new customer, you’ll choose what you want and select the delivery cadence that works for you - whether weekly, biweekly or monthly. Don’t worry, you can always change what you get and how often you get it. Going out of town? No problem! Just skip a week! Email support@localmilkrun.com with any questions -- we’re here for you!

We serve these zip codes in the greater Austin area.

78652, 78701, 78702, 78703, 78704, 78705, 78712, 78717, 78721, 78722, 78723, 78726, 78727, 78728, 78729, 78730, 78731, 78732, 78733, 78735, 78739, 78741, 78744, 78745, 78746, 78747, 78748, 78749, 78750, 78751, 78752, 78753, 78754, 78756, 78757, 78758, 78759

If we don’t serve your zip code yet, sign up and tell your neighbors to do the same! The more folks that sign up in a zip code, the more likely we are to expand to that area.

Each box in your delivery will have a sticker with an itemized list. If we have to make a substitution to your order for any reason, it will be listed on this sticker as well!

Choose from one of our curated weekly subscription boxes and customize your order with our always locally sourced add-ons. Not sure which to choose? Try us out by placing one-time orders from our selection of local meat, milk, fish, eggs, vegetables, and more.

Simply select the “one-time purchase” button under the product image you wish to purchase, fill your cart to at least the $35 order minimum and check out!

one time purchase example

YES! We love partnering with companies who want to take care of their people. Are you one of them? Thank YOU for helping us excel!

If you are interested in helping redefine what groceries look like at your workplace, reach out to support@localmilkrun.com to work out the logistics - we promise to make it easy!

Our Small Fruits & Vegetables box and Meat Box are great for 1-2 people. Our Large Fruits & Vegetables box is perfect for 2-4 people or the avid home cook!

Please connect with us at support@localmilkrun.com and we'll help you send the gift of food to friends & family.

To set up an order, please follow these steps:

  1. Create an account on our website here
  2. Choose the products you would like in your subscription (Example: I want a large produce box each week!)
    • In the “subscribe and save” box below the product image, choose the cadence you would like for this product - weekly, every two weeks, every three weeks, or every four weeks.

    • Click the blue "Add to Subscription" button to add the product to your cart.

      steps to signup
  3. When you are satisfied with your subscription, choose either:
    • Local Delivery
    • Local Pickup
  4. A second text area will then open asking you to choose your pickup date. Select the date you would like your first order to be ready for pickup. Recurring orders will then occur on that same day of the week at whatever frequency you previously chose. For recurring orders, this will be the delivery day of the week for all subsequent orders of this product.

    **Please note that if you hit “Check Out” without completing steps 4 and 5, the system will choose a day for you.

  5. Click the blue check out button
  6. You will be taken to the checkout page. If you have a discount code you would like to use, you may add it by clicking on the blue text that reads “Have a discount code? Enter it here” in the Order Summary box on the right side of the page
  7. When you are finished, click the blue Continue button at the bottom of the page and wrap up checkout.

Want to change your subscription delivery date? Let us know at support@localmilkrun.com so we can cancel your upcoming orders, and place a new subscription following the same process outlined above. We are hard at work developing an easy, intuitive way to edit your subscription!

Order Cadence refers to the frequency you wish to receive your order! You may choose an individual product every week, every two weeks, every three weeks, or every four weeks.

This means that you can mix and match your orders throughout the month - perhaps you wish to order a small fruit and vegetable box every week, but you only need the meat box to arrive every other week, and your coffee add-on to arrive once a month. This is easily arranged!

Please follow the instructions found here to successfully add your products in their correct cadences to your cart.

Yes! If you wish to receive products on different days of the week, such as a fruit and vegetable box on Mondays and a meat box every 3rd Friday, you must place these orders separately. This means that we will also charge you for them separately. Starting in mid November 2020, you will be charged 2 days before your order is ready. You’ll still be charged separately for orders on different days, but it will be easier to track your charges.

Each pickup day has a window of time where orders can be placed and adjusted. Once an order window closes we immediately start planning and routing orders and we are unable to make changes. If you need to cancel or skip a delivery, please email us at support@localmilkrun.com 48-72 hours before your pickup day to make sure we pull it from the line!

You’ll be able to place and adjust orders until the ordering window closes. To cancel or skip an order, please visit your account to manage orders and subscriptions. If you need to cancel after the order window closes, please reach out to support@localmilkrun.com at least 48 hours before your delivery day.

Yes there is - since we don’t charge a delivery fee, we do require a minimum order of $31.50 for subscribers, or $35 for one-time purchases.

You can email us at support@localmilkrun.com if you would like to change your pickup day and you are writing within the ordering window and we’ll take care of it for you! For more information on ordering windows, please see our section “What Are Ordering Windows?”

You can add items to your subscription through your Account > Manage Subscriptions. As long as you do this 48 hours before your delivery day it will be added (Want to pick up on Wednesday? Get your order in by Monday at Noon!). Be sure to pay close attention to the pickup cadence you are choosing for your new item.

Please email us at support@localmilkrun.com to do this process for you, or confirm you’ve successfully removed items from your subscription!

You can remove items from your subscription through your Account > Manage Subscriptions. As long as you do this 48 hours before your delivery day it will be removed (Want to pick up on Wednesday? Adjust your order in by Monday at Noon!).

You can remove items from your subscription through your Account > Manage Subscriptions. As long as you do this 48 hours before your pickup day your order will be canceled. Want to cancel a Wednesday order? Cancel by Monday at Noon!).

If you have any trouble, please email us at support@localmilkrun.com to do this process for you to make sure you are fully refunded! Orders canceled after our 48 hour window closes will be refunded 50%.

You can view your account information by navigating to the profile icon in the top right corner of the page, between the search icon and the cart icon.

Please email us at support@localmilkrun.com to do this process for you!

Absolutely! To change the cadence you receive an item (for example you wish to receive eggs every other week instead of weekly), delete your subscription and start fresh! Make sure you choose the correct day of the week you wish to pick up your items and the specific cadence you wish each product to have! Please see “How Does Ordering Work”for more information on how to do this successfully.

You can contact us at support@localmilkrun.com and we’ll reply with a breakdown of your order dates and status!

Substitutions occur for a variety of reasons. Sometimes the product arrives at our warehouse and does not meet our quality standards. Sometimes a portion of the inventory wilts or is otherwise not up to our standards. In all cases, we strive to only send out the items we can stand behind with pride - so in these situations we substitute an item that is the closest comparable to your missing item.

We understand that this can sometimes be frustrating or inconvenient, but at this stage of our growth we are unable to accommodate individual requests for no substitute items.

If you’re ever unhappy with the quality of your order or an item in your order, please reach out to us at support@localmilkrun.com with a photo and description of the issue and we will assist you!

Your first order placed will charge immediately - even if you place an order for a date a week in the future, that order will be charged at that moment. If you are setting up a recurring subscription with us, your future charges after that initial order will always occur 48 hours in advance of your chosen delivery day of the week. For example, if you choose Wednesday as your pickup day, you will be charged for that order every week on Mondays. Any adjustments to your order must happen before Monday at noon!

If you’re ever unhappy with the quality of your order or an item in your order, please reach out to us at support@localmilkrun.com with a photo and description of the issue and we will assist you!

MilkRun goods and produce travel an average of 35 miles from the farm to your porch. Compare that to the national average of 1,500 miles! While we do pull things in from farther away from time to time, we try to keep as close to your town as possible — it’s part of our dedication to supporting our local communities of farmers and producers.

We’re currently working on building our relationships with local farmers and suppliers in Austin. Check back in regularly for yummy updates and additions!

While we have a large selection of organic groceries, not everything is sourced from Certified Organic Farms. And we still feel great about it! Please reach out and ask us about specifics. Whether they are in transition, self-regulated, or so small that they haven't been able to get certified yet, we stand by our farmers and believe in transparency. We want to provide as much information and connection to local producers as we can so you feel clear in making the absolute best choices available to you!

We’re working on our Farm page that will showcase our farmers and sellers and their stories! Check back regularly for updates!

Great, we love nothing more than getting a chance to talk about why we felt inspired enough to link up with the farmers we work with, and brag about all this amazing food we have access to!

You can contact us at support@localmilkrun.com and we’ll get you an answer, even if we have to drive out to the farm and ask the cows and pigs directly.

You can also find information about our sellers and farmers right here!

At this time we do not offer customization of our curated boxes. We know some of you have particular needs and we are working hard to introduce products and boxes that appeal to everyone in the MilkRun family!

The safety of our entire MilkRun family is very important to us. You can read about our COVID-19 protocols here!

Due to the restrictions and application process, we are unable to accept SNAP/EBT payments online yet. As soon as we are able to, you will be the first to know!

We’re always looking for talent! Send your resume and cover letter to jobs@localmilkrun.com. If we have a position available that matches your work experience, we’ll be in touch

Sweet! Reach out to ordering@localmilkrun.com and we’ll be in touch if we think you’re a good fit.

Excellent! Reach out to support@localmilkrun.com and write [PARTNERSHIP INQUIRY] in the subject line. We’ll be in touch!

Reach out to us at support@localmilkrun.com with a photo and we’ll get our detectives on the case!

We sure do! Check out our recipes and how-to guides here.

Fruits and vegetables can still bruise after they have been harvested because they are still alive! So when putting produce into a vegetable drawer in your fridge, do it gently, you may just get another week out of them!

Sturdy vegetables (green beans, broccoli, cabbage): Refrigerate away from airflow Delicate produce (leafy greens, herbs, or mushrooms): Store them under refrigeration in a container that limits the amount of free flowing air, but prevents crowding or issues with condensation; try a large Tupperware with a lid or a plastic bag ballooned up with a little bit of air in it!

Aromatic, soft-fleshed fruits (tomatoes, peppers, eggplants, peaches, apricots): Only refrigerate them if you absolutely must! Once harvested, the fruit will respond differently to abrupt temperature change than it would if it were still connected to the plant. They will taste and feel fresher, juicier, and brighter if they are allowed to be held at room temperature.

Pro tip: most fruits store much better while resting on their "shoulders" i.e. plums, tomatoes, and peaches will all last longer if they sit with the stem-side down!

For help as a customer with ordering, delivery, or your subscription, please email us at support@localmilkrun.com.

For new seller inquiries, please email us at hello@localmilkrun.com and include [NEW SELLER INQUIRY] in the subject line.

For job inquiries, please email us at jobs@localmilkrun.com.

For partnership inquiries, please email us at hello@localmilkrun.com and include [PARTNERSHIP INQUIRY] in the subject line.